Claims can be made under the following conditions:

  1. Items that have already been shipped cannot be canceled
  2. A replacement will be made in the event of damage or defects in the items sent
  3. Articles can be returned within the statutory withdrawal period of 14 days after receipt of the goods

Please note the following information:

  • Please cancel your request for the return in advance via our contact form on
  • Please send returns with an insured shipping method - we assume no liability if the shipment is lost
  • Please fill in this form and enclose it with your return

The return address is:

Hauptstrasse 32
53842 Troisdorf
Fax: 0049 (0)3 67 05 – 20 96 82

You can find detailed information in our Right of withdrawal.